Navigating Still Waters: Answers to Your FAQs About Still Waters Adult Day Center

At Still Waters Adult Day Center, we recognize the importance of providing comprehensive information to our prospective families. Choosing the right care for your loved ones is a significant decision, and we want to ensure that you have all the details needed to make an informed choice. Below, we've compiled answers to some of the most frequently asked questions we receive:

1.Where is Still Waters located?

Answer: You can find Still Waters on the campus of Castleton United Methodist Church at 7160 Shadeland Station, Indianapolis, IN 46256 – northeast Indianapolis

2. What are the days and hours of operation?

        Answer: Still Waters operates from 7:00 am to 6:00 pm every Monday through Friday.

3. How often do people attend?

        Answer: Guests can attend either full or half days, with a minimum requirement of two visits per week. This minimum attendance fosters familiarity with the program and staff, creating a positive experience.

4. What does it cost to attend?

        Answer: The deposit varies based on the days attended. The full-day fee is $85 per day, and the half-day fee is $65 per day. A deposit equal to four weeks of fees is required before starting.

5. Who attends Still Waters Adult Day Center?

        Answer: Still Waters predominantly serves seniors aged 55 and older who require supervised care due to illness, cognitive impairment, frailty, or those seeking socialization and stimulation.

6. What kind of help do you provide for personal needs?

        Answer: At Still Waters, we offer assistance with activities such as walking, transferring, eating, toileting, showering, and medication management. Our nursing staff conducts a comprehensive assessment of each prospective guest before enrollment to address individual needs.

7. Do you provide transportation to and from the Center?

        Answer: While transportation services are not provided directly, our compassionate staff is available to assist in making transportation arrangements through third-party companies.

8. How does the enrollment process work?

        Answer: The enrollment process begins with a brief assessment. Necessary paperwork includes a form from the guest's primary care physician, a current TB test or chest x-ray, an Emergency Contact form, medication authorization, and a Personal History Form. Payment of the deposit is required before services begin. While there is no formal contract, each family is asked to sign a Service Agreement outlining detailed policies.

9. What happens if I can't attend due to illness, travel, or other reasons?

        Answer: Life happens, and we understand. If you can't attend, please contact the Center as soon as possible. Canceling by noon of the day before your scheduled day incurs no charges. Cancellations made by 9:00 am of your scheduled day are charged at 50% of the rate for the day(s) missed. Late cancellations or no-shows will be charged for the day(s) missed.

10. How does payment work?

        Answer: Statements are sent on the first business day of the month for the previous month's charges. We encourage electronic statements and prefer pre-authorized direct debit from a checking or savings account. All accounts must be paid in full by the 10th of the month to avoid additional fees. If pre-authorized direct debit is not feasible, we accept cash or check payments weekly.

11. Is there any financial assistance for this service?

        Answer: Understanding the financial aspects of adult day services, Still Waters offers various payment options, including third-party payment through Medicaid Waivers, CHOICE, the VA Community Care Network, long-term care insurance, and a special scholarship fund.

12. What holidays do you observe?

        Answer: Still Waters is closed on specific holidays, including New Year’s Day, Independence Day, Thanksgiving, and Christmas.

13. Do you close for severe weather?

        Answer: In the event of severe weather, call the Center for updated information. The voice mail message will be updated by 6:30 am. In some cases, the Center may open on an abbreviated schedule (2-hour delay). There is no charge if the Center is closed due to severe weather or other emergencies. There is no late cancellation or no-show charge if the Center is open on a 2-hour delay.

In conclusion, Still Waters Adult Day Center strives to provide a nurturing and supportive environment for your loved ones. We encourage you to visit our website at [www.stillwatersadc.org](https://www.stillwatersadc.org) for further information or to contact our team directly with any additional questions. Your peace of mind is our priority, and we are here to assist you in making the best choices for your family.